KEWENANGAN BANK INDONESIA DAN OTORITAS JASA KEUANGAN PASCA BERLAKUNYA POJK NOMOR 1/POJK.07/2013 DAN POJK NOMOR 1/POJK.07/2014 TERHADAP PENYELESAIAN SENGKETA NASABAH DI INDONESIA

• Main Author: Nun Harrieti, S.H., M.H
• Format: Article
• Language: Indonesian
• Published: Universitas Singaperbangsa Karawang 2016-09-01
• Series: Jurnal Ilmiah Hukum: De'Jure
• Subjects: Customer Dispute
• Online Access: http://journal.unsika.ac.id/index.php/jurnalilmiahhukumdejure/article/view/512

Since December 31, 2013 the functions, duties and authority to regulate and supervise the banking system has been switched effectively from Bank Indonesia (hereinafter referred to as BI) to the Authority Financial Services (hereinafter referred to as the OJK), so this time the authority of BI include monetary policy and in payment traffic. In 2014 the central bank has set a regulation on Consumer Protection Service Payment System and previous PBI on Banking Mediation and OJK set POJK on Consumer Protection Financial Services which took effect in July 2014 and POJK on Institute Alternative Dispute Resolution. Among them are rules include the mechanisms of dispute resolution through the facilitation of BI and the OJK, given the customer as a consumer banking within the scope of those rules. The problem in this research is how authority BI and OJK in the dispute resolution of customers in Indonesia as well as how the synchronization BI and OJK authority in the customer dispute resolution. This study uses normative juridical approach with specifications descriptive analytical research. BI and OJK authority in of customers dispute resolution in Indonesia is based on the provision in Article 7 of Law OJK that disputes include microprudential sphere under the authority of OJK and that includes the realm of authority BI macroprudential be included in a of customers dispute resolution in the payment system. Synchronization authority of BI and OJK in of customers dispute resolution in Indonesia is done by way of coordination as provided for in Article 39 of the Law of OJK, in order to avoid overlapping of customers dispute resolution arrangements.