A DELPHI SURVEY ON HOTEL SERVICE QUALITY FRAMEWORKS AND THEIR APPLICATION

A DELPHI SURVEY ON HOTEL SERVICE QUALITY FRAMEWORKS AND THEIR APPLICATION

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<span>Hotels have become an important aspect of a destination. It is therefore necessary to carry out evaluation of various studies and underpinning concept of quality models used in creating and sustaining leading service culture in hotels. This paper seeks to evaluate some of these expert fr...

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Bibliographic Details
Main Author: Joe Kibuye WADAWI
Format: Article
Language:English
Published: Universitatii Suceava 2010-06-01
Series:Revista de Turism: Studii si Cercetari in Turism
Subjects:
destination competitiveness
hotel operation
service quality
Online Access:http://revistadeturism.ro/rdt/article/view/87

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