A DELPHI SURVEY ON HOTEL SERVICE QUALITY FRAMEWORKS AND THEIR APPLICATION

A DELPHI SURVEY ON HOTEL SERVICE QUALITY FRAMEWORKS AND THEIR APPLICATION

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<span>Hotels have become an important aspect of a destination. It is therefore necessary to carry out evaluation of various studies and underpinning concept of quality models used in creating and sustaining leading service culture in hotels. This paper seeks to evaluate some of these expert fr...

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Main Author: Joe Kibuye WADAWI
Format: Article
Language:English
Published: Universitatii Suceava 2010-06-01
Series:Revista de Turism: Studii si Cercetari in Turism
Subjects:
destination competitiveness
hotel operation
service quality
Online Access:http://revistadeturism.ro/rdt/article/view/87
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spelling doaj-834d60ff76e54186964fcaa0743f68332021-04-02T20:53:43ZengUniversitatii SuceavaRevista de Turism: Studii si Cercetari in Turism1844-29942010-06-0109142269A DELPHI SURVEY ON HOTEL SERVICE QUALITY FRAMEWORKS AND THEIR APPLICATIONJoe Kibuye WADAWI0Strathmore School of Tourism and Hospitality, Strathmore University, Nairobi, Kenya<span>Hotels have become an important aspect of a destination. It is therefore necessary to carry out evaluation of various studies and underpinning concept of quality models used in creating and sustaining leading service culture in hotels. This paper seeks to evaluate some of these expert frameworks using literature survey as the main source of deriving various expert propositions. Findings from the literature survey were further evaluated by Delphi team discussions to help generate recommendations. The study established that managers of hotels need to recognize the scientific significance of service improvement in hotel operations as a requirement for building their own competitive advantage and that of the destination where they operate.</span>http://revistadeturism.ro/rdt/article/view/87destination competitivenesshotel operationservice quality
collection DOAJ
language English
format Article
sources DOAJ
author Joe Kibuye WADAWI
spellingShingle Joe Kibuye WADAWI
A DELPHI SURVEY ON HOTEL SERVICE QUALITY FRAMEWORKS AND THEIR APPLICATION
Revista de Turism: Studii si Cercetari in Turism
destination competitiveness
hotel operation
service quality
author_facet Joe Kibuye WADAWI
author_sort Joe Kibuye WADAWI
title A DELPHI SURVEY ON HOTEL SERVICE QUALITY FRAMEWORKS AND THEIR APPLICATION
title_short A DELPHI SURVEY ON HOTEL SERVICE QUALITY FRAMEWORKS AND THEIR APPLICATION
title_full A DELPHI SURVEY ON HOTEL SERVICE QUALITY FRAMEWORKS AND THEIR APPLICATION
title_fullStr A DELPHI SURVEY ON HOTEL SERVICE QUALITY FRAMEWORKS AND THEIR APPLICATION
title_full_unstemmed A DELPHI SURVEY ON HOTEL SERVICE QUALITY FRAMEWORKS AND THEIR APPLICATION
title_sort delphi survey on hotel service quality frameworks and their application
publisher Universitatii Suceava
series Revista de Turism: Studii si Cercetari in Turism
issn 1844-2994
publishDate 2010-06-01
description <span>Hotels have become an important aspect of a destination. It is therefore necessary to carry out evaluation of various studies and underpinning concept of quality models used in creating and sustaining leading service culture in hotels. This paper seeks to evaluate some of these expert frameworks using literature survey as the main source of deriving various expert propositions. Findings from the literature survey were further evaluated by Delphi team discussions to help generate recommendations. The study established that managers of hotels need to recognize the scientific significance of service improvement in hotel operations as a requirement for building their own competitive advantage and that of the destination where they operate.</span>
topic destination competitiveness
hotel operation
service quality
url http://revistadeturism.ro/rdt/article/view/87
work_keys_str_mv AT joekibuyewadawi adelphisurveyonhotelservicequalityframeworksandtheirapplication
AT joekibuyewadawi delphisurveyonhotelservicequalityframeworksandtheirapplication
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