To feel emotional concern: A qualitative interview study to explore telephone nurses’ experiences of difficult calls

To feel emotional concern: A qualitative interview study to explore telephone nurses’ experiences of difficult calls

Abstract Aim To describe telenurses’ experiences of difficult calls. Design A qualitative approach with a descriptive design was used to gain a deeper understanding of the telenurses’ experiences. Methods The data were collected in spring 2017 through semi‐structured interviews with 19 telenurses at...

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Bibliographic Details
Main Authors: Irene Eriksson, Kristina Ek, Sofie Jansson, Ulrika Sjöström, Margaretha Larsson
Format: Article
Language:English
Published: Wiley 2019-07-01
Series:Nursing Open
Subjects:
call centre
communication
content analysis
primary health care
qualitative method
telephone advice
Online Access:https://doi.org/10.1002/nop2.264

Internet

https://doi.org/10.1002/nop2.264

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