Quality servuction
The concept of servuction is a particular view of management, considered as a service production system, i.e. the visible part of the organization in which services are produced, distributed and consumed. The major contribution of the approach is not semantic – it is conceptual, as it puts the empha...
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| Format: | Article |
| Language: | English |
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Medwave Estudios Limitada
2012-02-01
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| Series: | Medwave |
| Online Access: | http://dx.doi.org/10.5867/medwave.2012.02.5302 |