DEFINING PREVENTIVE ACTION FOR IMPROVEMENT BUSINESS PROCESS PERFORMANCES BY USING EXPERT SYSTEM
This paper present own approach for improvement business process performances through improvement in area of quality management system by using expert system. In that way it is defining own approach of analogy between quality management system and human body in part of unwilling function. It was use...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
2008-11-01
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| Series: | International Journal for Quality Research |
| Subjects: | |
| Online Access: | http://www.ijqr.net/journal/v2-n4/9.pdf |
| Summary: | This paper present own approach for improvement business process performances through improvement in area of quality management system by using expert system. In that way it is defining own approach of analogy between quality management system and human body in part of unwilling function. It was used a global approach for looking for arise of nonconformity or anomalies in quality management system. On identified places it was defined preventive action for improvement. Like the support it was realized an expert system which in the exit, depend of input data, give set of measurement for improvement. |
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| ISSN: | 1800-6450 1800-7473 |