COMPLETENESS METER IN LOGISTICS SERVICE QUALITY MANAGEMENT OF TRANSPORT COMPANIES
The meters for measurement of the quality of logistics customer service, selected according to the specificity of logistics tasks performed by the company allow for the analysis and assessment of the subsystem of logistics customer service. In the article, the results of the research carried out in...
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| Format: | Article |
| Language: | English |
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Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
2020-12-01
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| Series: | International Journal for Quality Research |
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| Online Access: | http://ijqr.net/journal/v14-n4/15.pdf |