Adherence to RUSA’s Guidelines for Virtual Reference Services is Below Expected in Academic Libraries. A Review of: Platt, J. & Benson, P. (2010). Improving the virtual reference experience: How closely do academic libraries adhere to RUSA guidelines? Journal of Library and Information Services in Distance Learning, 4(1-2), 30-42.
<b>Objective</b> – To evaluate the quality of academic libraries’ virtual reference services and measure compliance to the Reference & User Services Association’s (RUSA’s) Guidelines for Virtual Reference & User Services.<br><b>Design</b> – Qualitative research...
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| Format: | Article |
| Language: | English |
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University of Alberta
2010-12-01
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| Series: | Evidence Based Library and Information Practice |
| Online Access: | http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/9192/7535 |