Attraction et rétention des centres d’appels : l’innovation socioterritoriale comme source d’avantages concurrentiels?
In a context of global competition, territories are in competition with one another to attract and retain businesses, such as call centers, which benefit from the development and intensification of telecommunication networks across the world.Call centers are often perceived as having a high propensi...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Association d'Economie Politique
2011-11-01
|
| Series: | Interventions Économiques pour une Alternative Sociale |
| Online Access: | http://journals.openedition.org/interventionseconomiques/1579 |