The Effects of Usability and Accessibility for E-Government Services on the End-user Satisfaction

• Main Author: Mohammad H Alshira'H
• Format: Article
• Language: English
• Published: International Association of Online Engineering (IAOE) 2020-08-01
• Series: International Journal of Interactive Mobile Technologies
• Subjects: website usability, website accessibility, human computer interaction, end-user satisfaction.
• Online Access: https://online-journals.org/index.php/i-jim/article/view/14659

<p lang="en-US"><span><em>The research aimed to discover the effects of website usability and accessibility on the satisfaction of the end-user. To achieve the aims of the research, the questionnaire was used. The outcomes of the research found that all the participants had a positive agreeing that website usability for e-government services. Also, the participants were agreeing that website accessibility </em><span lang="en-GB"><em>for e-government services designs</em></span><em> in Jordan have good agreement, responses were positive towards that. Besides, there</em><span lang="en-GB"><em> is a positive effect of </em></span><em>website usability </em><span lang="en-GB"><em>on the satisfaction of the end-user on e-government website designs</em></span><em> </em><span lang="en-GB"><em>in Jordan. In addition, the result showed that there is a positive impact of </em></span><em>website accessibility </em><span lang="en-GB"><em>on the satisfaction of the end-user on e-government website designs</em></span><em> </em><span lang="en-GB"><em>in Jordan. </em></span><em>The research recommended that the user interfaces and </em><span lang="en-GB"><em>website accessibility </em></span><em>in the Jordanian e-government </em><span lang="en-GB"><em>website designs</em></span><em> must further be developed to attract more users and maintaining user satisfaction. And, Jordan e-government systems must be maintaining a high degree of integration and flexibility to attract more users</em>.</span></p>