ANALISIS KUALITAS PELAYANAN JASA TERHADAP KEPUASAN PELANGGAN PADA CV. AHASS KABUL MOTOR KECAMATAN LEMBEYAN KABUPATEN MAGETAN

The study describes the quality of service, namely Tangible Responsiveness, Reliability (Reliability) and Assurance (Assurance) against Customer Satisfaction CV. AHASS Kabul Lembeyan Magetan Subdistrict motors. The method in this research is descriptive quantitative method while sampling technique i...

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Main Authors: Sudarmiani Sudarmiani, Yudha Allan Afri Fiyanto
Format: Article
Language:Indonesian
Published: Universitas PGRI Madiun 2016-01-01
Series:EQUILIBRIUM: Jurnal Ilmiah Ekonomi dan Pembelajarannya
Subjects:
Online Access:http://e-journal.unipma.ac.id/index.php/equilibrium/article/view/621
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spelling doaj-7be52d3946ad4e51a89b56027b069ea82020-11-24T21:07:25ZindUniversitas PGRI MadiunEQUILIBRIUM: Jurnal Ilmiah Ekonomi dan Pembelajarannya2303-15652502-15752016-01-0141263310.25273/equilibrium.v4i1.621619ANALISIS KUALITAS PELAYANAN JASA TERHADAP KEPUASAN PELANGGAN PADA CV. AHASS KABUL MOTOR KECAMATAN LEMBEYAN KABUPATEN MAGETANSudarmiani Sudarmiani0Yudha Allan Afri Fiyanto1IKIP PGRI MADIUNIKIP PGRI MADIUNThe study describes the quality of service, namely Tangible Responsiveness, Reliability (Reliability) and Assurance (Assurance) against Customer Satisfaction CV. AHASS Kabul Lembeyan Magetan Subdistrict motors. The method in this research is descriptive quantitative method while sampling technique in this research is quota sampling technique that customer in Kabul AHASS Lembeyan Magetan Subdistrict motorcycle that comes to CV. AHASS when distributing questionnaires were 30 respondents. Collecting data using questionnaires, documentation. Analysis of data using linear regression analysis. The results showed that the quality of service on the CV. AHASS Kabul Motor Magetan Subdistrict Lembeyan well. It can be seen from the results of the analysis with the amount of data as much as 30 customers results above the average value (62) as many as 17 customers or 57% below average, while as many as 13 or 43%. Customers CV. AHASS Kabul Motor Lembeyan Magetan satisfied with the services that have been received. It can be seen from the results of the analysis with the amount of data as much as 30 customers angketnya value customers results above average above average (42.90) as many as 18 or 60% of customers while below average as many as 12 customers or 40%.http://e-journal.unipma.ac.id/index.php/equilibrium/article/view/621Service QualityCustomer Satisfaction
collection DOAJ
language Indonesian
format Article
sources DOAJ
author Sudarmiani Sudarmiani
Yudha Allan Afri Fiyanto
spellingShingle Sudarmiani Sudarmiani
Yudha Allan Afri Fiyanto
ANALISIS KUALITAS PELAYANAN JASA TERHADAP KEPUASAN PELANGGAN PADA CV. AHASS KABUL MOTOR KECAMATAN LEMBEYAN KABUPATEN MAGETAN
EQUILIBRIUM: Jurnal Ilmiah Ekonomi dan Pembelajarannya
Service Quality
Customer Satisfaction
author_facet Sudarmiani Sudarmiani
Yudha Allan Afri Fiyanto
author_sort Sudarmiani Sudarmiani
title ANALISIS KUALITAS PELAYANAN JASA TERHADAP KEPUASAN PELANGGAN PADA CV. AHASS KABUL MOTOR KECAMATAN LEMBEYAN KABUPATEN MAGETAN
title_short ANALISIS KUALITAS PELAYANAN JASA TERHADAP KEPUASAN PELANGGAN PADA CV. AHASS KABUL MOTOR KECAMATAN LEMBEYAN KABUPATEN MAGETAN
title_full ANALISIS KUALITAS PELAYANAN JASA TERHADAP KEPUASAN PELANGGAN PADA CV. AHASS KABUL MOTOR KECAMATAN LEMBEYAN KABUPATEN MAGETAN
title_fullStr ANALISIS KUALITAS PELAYANAN JASA TERHADAP KEPUASAN PELANGGAN PADA CV. AHASS KABUL MOTOR KECAMATAN LEMBEYAN KABUPATEN MAGETAN
title_full_unstemmed ANALISIS KUALITAS PELAYANAN JASA TERHADAP KEPUASAN PELANGGAN PADA CV. AHASS KABUL MOTOR KECAMATAN LEMBEYAN KABUPATEN MAGETAN
title_sort analisis kualitas pelayanan jasa terhadap kepuasan pelanggan pada cv. ahass kabul motor kecamatan lembeyan kabupaten magetan
publisher Universitas PGRI Madiun
series EQUILIBRIUM: Jurnal Ilmiah Ekonomi dan Pembelajarannya
issn 2303-1565
2502-1575
publishDate 2016-01-01
description The study describes the quality of service, namely Tangible Responsiveness, Reliability (Reliability) and Assurance (Assurance) against Customer Satisfaction CV. AHASS Kabul Lembeyan Magetan Subdistrict motors. The method in this research is descriptive quantitative method while sampling technique in this research is quota sampling technique that customer in Kabul AHASS Lembeyan Magetan Subdistrict motorcycle that comes to CV. AHASS when distributing questionnaires were 30 respondents. Collecting data using questionnaires, documentation. Analysis of data using linear regression analysis. The results showed that the quality of service on the CV. AHASS Kabul Motor Magetan Subdistrict Lembeyan well. It can be seen from the results of the analysis with the amount of data as much as 30 customers results above the average value (62) as many as 17 customers or 57% below average, while as many as 13 or 43%. Customers CV. AHASS Kabul Motor Lembeyan Magetan satisfied with the services that have been received. It can be seen from the results of the analysis with the amount of data as much as 30 customers angketnya value customers results above average above average (42.90) as many as 18 or 60% of customers while below average as many as 12 customers or 40%.
topic Service Quality
Customer Satisfaction
url http://e-journal.unipma.ac.id/index.php/equilibrium/article/view/621
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AT yudhaallanafrifiyanto analisiskualitaspelayananjasaterhadapkepuasanpelangganpadacvahasskabulmotorkecamatanlembeyankabupatenmagetan
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