| Summary: | The management and stock control are essential for the financial health of the company and also to keep it competitive in the market. Balancing stock and the level of service to meet the customer is no easy task and requires a lot of planning. However, there are procedural and operational aspects that impact on the management and stock control, causing costs and rework. The present article presents these factors through a case study in a health care company that has been in the market for more than a century and a half. The work, addresses the processes related to the management and stock control of the company and analyzes the operational aspects that can compromise the quality of service level and customer service. In addition, the same seeks to evidence the losses and costs arising from the stock processes of the investigated organization, proposing suggestions for improvements. However, it was observed in the present research that the investigated company performs processes that can be optimized by means of the FEFO stock valuation method, since the amount of expired material is significant. Disposal of these materials, in addition to losses with broken and non-compliant products, generate costs that could be part of the revenue or billing. However, it was also observed that management follow-up has an impact on the performance and behavior of employees, regarding the procedures performed, given that the analysis described in the article shows that some misconceptions are due to lack of attention on the part of employees.
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