Investigation of the Gap Between Patients’ Perceptions and Expectations of Hospital Service Quality
Background: Health care services are costly and complex and provide facilities that significantly affect the economy and quality of life of individuals. In this study, we determined the gap between patients’ expectations and perceptions of hospital service quality to provide reference data for creat...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Iran University of Medical Sciences
2020-05-01
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| Series: | Journal of Client-centered Nursing Care |
| Subjects: | |
| Online Access: | http://jccnc.iums.ac.ir/article-1-200-en.html |