Trabalho em centrais de atendimento a clientes: velhos modelos em novo contexto?
This paper proposes a reflection on work in call centers given the proposals presented by the anthropotechnological approach. The issues addressed relate to researches conducted especially in the 1990s and 2000s in different companies located in Brazil, where health problems, such as RSI / WMSD, tog...
| Main Authors: | , |
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| Format: | Article |
| Language: | Spanish |
| Published: |
Universidade do Porto
2012-12-01
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| Series: | Laboreal |
| Subjects: | |
| Online Access: | http://laboreal.up.pt/revista/artigo.php?id=48u56oTV658223577:746286432 |