Mistreatment by patients: An analysis of the patient-related social stressors among Slovenian healthcare workers

Mistreatment by patients: An analysis of the patient-related social stressors among Slovenian healthcare workers

Healthcare workers (HCWs) are often exposed to mistreatment by patients, which has negative effects on both staff and institutions. To take appropriate action to help HCWs in this context, patient-related social stressors (PSS) should be explored. The purpose of the research was to identify the most...

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Bibliographic Details
Main Authors: Kozjek Tatjana, Erčulj Vanja Ida
Format: Article
Language:English
Published: Sciendo 2021-03-01
Series:Slovenian Journal of Public Health
Subjects:
healthcare workers
mistreatment
patients
social stressors
zaposleni
zdravstvene ustanove
neprimerno ravnanje
pacienti
socialni stresorji
Online Access:https://doi.org/10.2478/sjph-2021-0014
Description
Summary:Healthcare workers (HCWs) are often exposed to mistreatment by patients, which has negative effects on both staff and institutions. To take appropriate action to help HCWs in this context, patient-related social stressors (PSS) should be explored. The purpose of the research was to identify the most pronounced patient behaviour contributing to the social stress (SS) of HCWs, and compare PSS between different HCWs and different types of healthcare institutions.
ISSN:1854-2476

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