An original approach to the Gap Model with regard to the business insurance sector
Service providers, including business insurance, are looking for solutions to offer services of the best possible quality, including an assessment of that quality. For this reason, the attempt to apply the Gap Model was to demonstrate how other methods could be used to assess service quality, as opp...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Malopolska School of Economics in Tarnow, Poland
2020-09-01
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| Series: | Zeszyty Naukowe Małopolskiej Wyższej Szkoły Ekonomicznej w Tarnowie |
| Subjects: | |
| Online Access: | https://zn.mwse.edu.pl/index.php/zn/article/view/752 |