FACTORS AFFECTING SERVICE QUALITY: A DESCRIPTIVE STUDY IN NORTH SURABAYA REGIONAL REVENUE MANAGEMENT UPT

FACTORS AFFECTING SERVICE QUALITY: A DESCRIPTIVE STUDY IN NORTH SURABAYA REGIONAL REVENUE MANAGEMENT UPT

This study aims to find out, analyze and explain the factors that influence service quality in achieving good service quality at the North Surabaya Regional Revenue Management Unit. The type of research used is qualitative descriptive research. From the results of the study obtained an overall pictu...

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Bibliographic Details
Main Author: Putri N.A.
Format: Article
Language:English
Published: Russian Journal of Agricultural and Socio-Economic Sciences 2019-01-01
Series:Russian Journal of Agricultural and Socio-Economic Sciences
Subjects:
Service quality
service system
service strategy
customers
Online Access:https://rjoas.com/issue-2019-01/article_26.pdf

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