Integrated Information Systems from Internal and External Integration Perspectives as a Prerequisite for Electronic Service Quality

The objective of this research was to investigate the role of internal and external integration in improving the quality of electronic services in the researched company. To achieve this objective, the proposed study model was tested on a random sample of 224 participants using a questionnaire devel...

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Main Authors:	Adel Odeh AL-Hashem, Mohammad Atwah Al-ma’aitah
Format:	Article
Language:	English
Published:	UIKTEN 2019-05-01
Series:	TEM Journal
Subjects:	Information System Integration Internal Integration External Integration E-Service quality
Online Access:	http://www.temjournal.com/content/82/TEMJournalMay2019_462_470.pdf

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record_format	Article
spelling	doaj-71935c574a054ffc88b9c4a3331294e82020-11-25T00:22:23ZengUIKTENTEM Journal2217-83092217-83332019-05-018246247010.18421/TEM82-20Integrated Information Systems from Internal and External Integration Perspectives as a Prerequisite for Electronic Service QualityAdel Odeh AL-HashemMohammad Atwah Al-ma’aitahThe objective of this research was to investigate the role of internal and external integration in improving the quality of electronic services in the researched company. To achieve this objective, the proposed study model was tested on a random sample of 224 participants using a questionnaire developed for this purpose. Findings demonstrate that there are significant impacts of both internal and external integration on the quality of electronic services. Therefore, Arab Bank should take into consideration the importance of internal and external integration as prerequisites for e-service quality in a turbulent business environment.http://www.temjournal.com/content/82/TEMJournalMay2019_462_470.pdfInformation System IntegrationInternal IntegrationExternal IntegrationE-Service quality
collection	DOAJ
language	English
format	Article
sources	DOAJ
author	Adel Odeh AL-Hashem Mohammad Atwah Al-ma’aitah
spellingShingle	Adel Odeh AL-Hashem Mohammad Atwah Al-ma’aitah Integrated Information Systems from Internal and External Integration Perspectives as a Prerequisite for Electronic Service Quality TEM Journal Information System Integration Internal Integration External Integration E-Service quality
author_facet	Adel Odeh AL-Hashem Mohammad Atwah Al-ma’aitah
author_sort	Adel Odeh AL-Hashem
title	Integrated Information Systems from Internal and External Integration Perspectives as a Prerequisite for Electronic Service Quality
title_short	Integrated Information Systems from Internal and External Integration Perspectives as a Prerequisite for Electronic Service Quality
title_full	Integrated Information Systems from Internal and External Integration Perspectives as a Prerequisite for Electronic Service Quality
title_fullStr	Integrated Information Systems from Internal and External Integration Perspectives as a Prerequisite for Electronic Service Quality
title_full_unstemmed	Integrated Information Systems from Internal and External Integration Perspectives as a Prerequisite for Electronic Service Quality
title_sort	integrated information systems from internal and external integration perspectives as a prerequisite for electronic service quality
publisher	UIKTEN
series	TEM Journal
issn	2217-8309 2217-8333
publishDate	2019-05-01
description	The objective of this research was to investigate the role of internal and external integration in improving the quality of electronic services in the researched company. To achieve this objective, the proposed study model was tested on a random sample of 224 participants using a questionnaire developed for this purpose. Findings demonstrate that there are significant impacts of both internal and external integration on the quality of electronic services. Therefore, Arab Bank should take into consideration the importance of internal and external integration as prerequisites for e-service quality in a turbulent business environment.
topic	Information System Integration Internal Integration External Integration E-Service quality
url	http://www.temjournal.com/content/82/TEMJournalMay2019_462_470.pdf
work_keys_str_mv	AT adelodehalhashem integratedinformationsystemsfrominternalandexternalintegrationperspectivesasaprerequisiteforelectronicservicequality AT mohammadatwahalmaaitah integratedinformationsystemsfrominternalandexternalintegrationperspectivesasaprerequisiteforelectronicservicequality
_version_	1725360035607871488

Integrated Information Systems from Internal and External Integration Perspectives as a Prerequisite for Electronic Service Quality

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