Analisis Kualitas Layanan Perpustakaan Kampus B Universitas Airlangga Melalui Integrasi Importance Performance Analysis (IPA), Dan Model Kano Serta Usulan Perbaikannya Menggunakan Cause And Effect Diagram
The aims of this study to identify the attributes of existing service quality on B Campus Library of Airlangga University as well as determine the level of priority level of each need by integrating models and Kano methods, Importance Performance Analysis, furthermore, it also identyifying the root...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitas Airlangga
2016-10-01
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| Series: | Jurnal Manajemen Teori dan Terapan |
| Online Access: | https://e-journal.unair.ac.id/JMTT/article/view/2726 |