The Influence of HRM Practices and Environmental Factors on Job Performance of Internal Customers of Call Centre Industry
Environmental factors has being responsible for job performance of employees otherwise called internal customers in many sector, however little studies integrated these factors with Human Resource Management (HRM). Specifically, this study aimed at applying these factors to volatile customer centric...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
International Institute for Private Commercial and Competition Law
2018-01-01
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| Series: | European Journal of Economics, Law and Social Sciences |
| Online Access: | http://iipccl.org/wp-content/uploads/2018/02/92-108.pdf |