QUALITY ASSESSMENT ABOUT STANDARDS FOR WELLNESS SERVICES AND CERTIFIED SKILLS OF SPECIALIZED STAFF

• Main Author: B. Dimitrova
• Format: Article
• Language: English
• Published: Trakia University 2019-06-01
• Series: Trakia Journal of Sciences
• Subjects: wellness culture; niche tourism; staff education; wellness services; range scale
• Online Access: http://tru.uni-sz.bg/tsj/Vol.17,%20Suppl.2,%202019/7.pdf

PURPOSE: The aim of this study was to establish the quality assessment about standards for Wellness services and certified skills of specialized staff in the Bulgarian niche tourism by setting out a range scale by significance on the base of scientific indicators. METHODS: During the period of March-June 2017 a Psychometric measurement of experts' point of view was conducted among Bulgarian professionals from various Wellness & SPA & Thalasso centres: employers, executives, investors, entrepreneurs, managers, executives and students from specific programs in the field. The experts' opinions were measured by an adapted version of the Survey Questionnaire for online use with Google Drive tools. RESULTS: The psychometric measurement results on the meanings of numbers (through the order for Afixed question by-X of B-number of questions) placed on all questions asked. We obtain a range scale for ranking the relative significance of the studied properties for the quality services and centres in the Bulgarian Niche tourism. CONCLUSIONS: The results in our study are in support of the needed action plan in co-partnership between the Bulgarian Institutions, professional and non-governmental organisation for developing and adopting new state standards; setting requirements for categorization of Wellness & SPAs and quality assessment not only for the facilities, but for the applied procedures and services; and also providing certification for the specialized staff according to the European qualification framework for all levels – starting from secondary and finishing at “Doctoral degree (PhD)”.