The relationship between m-banking service quality and loyalty: evidence in Indonesian Islamic Banking
Purpose: This study generally aims to comprehensively examine the effect of mobile banking service quality on creating customer loyalty in Islamic banking. In particular, this research uses the E-S-Qual instrument to verify service quality in mobile banking and uses one mediation variable, namely e-...
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| Format: | Article |
| Language: | English |
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P3EI-Center for Islamic Economics Studies and Development
2021-06-01
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| Series: | Asian Journal of Islamic Management |
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| Online Access: | https://journal.uii.ac.id/AJIM/article/view/18794 |