Role Ambiguity and Job Performance of Employees in the Service Sector SMEs in Malaysia

Small and medium size enterprises (SMEs) play a crucial role in the economic development of Malaysia, of which the majority are in the service sector. Employees of the service sector SMEs have often been associated with low level of job performance and past research has shown that there are many fac...

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Bibliographic Details
Main Authors:	Sethela June, Rosli Mahmood
Format:	Article
Language:	English
Published:	UUM Press 2020-02-01
Series:	Malaysian Management Journal
Online Access:	https://www.scienceopen.com/document?vid=619c1575-f993-4b16-a271-e9318f2a00b0

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spelling	doaj-6bd779c5ed2e4c03994f7ea3290ac4a52021-08-03T00:25:01ZengUUM PressMalaysian Management Journal0128-62262020-02-0110.32890/mmj.15.2011.8971Role Ambiguity and Job Performance of Employees in the Service Sector SMEs in MalaysiaSethela JuneRosli MahmoodSmall and medium size enterprises (SMEs) play a crucial role in the economic development of Malaysia, of which the majority are in the service sector. Employees of the service sector SMEs have often been associated with low level of job performance and past research has shown that there are many factors that can contribute to employee poor performance such as role ambiguity. Thus the aim of this study was to examine the relationship between role ambiguity and job performance of employees in the service sector SMEs in Malaysia. 1500 questionnaires were distributed and 300 were returned resulting in a 20% response rate. The result revealed that there was a significant relationship between role ambiguity and job performance of employees. https://www.scienceopen.com/document?vid=619c1575-f993-4b16-a271-e9318f2a00b0
collection	DOAJ
language	English
format	Article
sources	DOAJ
author	Sethela June Rosli Mahmood
spellingShingle	Sethela June Rosli Mahmood Role Ambiguity and Job Performance of Employees in the Service Sector SMEs in Malaysia Malaysian Management Journal
author_facet	Sethela June Rosli Mahmood
author_sort	Sethela June
title	Role Ambiguity and Job Performance of Employees in the Service Sector SMEs in Malaysia
title_short	Role Ambiguity and Job Performance of Employees in the Service Sector SMEs in Malaysia
title_full	Role Ambiguity and Job Performance of Employees in the Service Sector SMEs in Malaysia
title_fullStr	Role Ambiguity and Job Performance of Employees in the Service Sector SMEs in Malaysia
title_full_unstemmed	Role Ambiguity and Job Performance of Employees in the Service Sector SMEs in Malaysia
title_sort	role ambiguity and job performance of employees in the service sector smes in malaysia
publisher	UUM Press
series	Malaysian Management Journal
issn	0128-6226
publishDate	2020-02-01
description	Small and medium size enterprises (SMEs) play a crucial role in the economic development of Malaysia, of which the majority are in the service sector. Employees of the service sector SMEs have often been associated with low level of job performance and past research has shown that there are many factors that can contribute to employee poor performance such as role ambiguity. Thus the aim of this study was to examine the relationship between role ambiguity and job performance of employees in the service sector SMEs in Malaysia. 1500 questionnaires were distributed and 300 were returned resulting in a 20% response rate. The result revealed that there was a significant relationship between role ambiguity and job performance of employees.
url	https://www.scienceopen.com/document?vid=619c1575-f993-4b16-a271-e9318f2a00b0
work_keys_str_mv	AT sethelajune roleambiguityandjobperformanceofemployeesintheservicesectorsmesinmalaysia AT roslimahmood roleambiguityandjobperformanceofemployeesintheservicesectorsmesinmalaysia
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Role Ambiguity and Job Performance of Employees in the Service Sector SMEs in Malaysia

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