Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana

Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana

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This study examines the value of physical environment in the delivering of quality healthcare or service in public hospitals in Ghana. Twelve set of self-administered questions were designed using Baker’s (1987) typology of servicescape. A descriptive univariate analysis was applied for the study. B...

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Bibliographic Details
Main Authors: Edem Max Azila-Gbettor, Simon Mesa Kwodjo Avorga, Lydia Sylvia Danku, Eli Ayawo Atatsi
Format: Article
Language:English
Published: EconJournals 2013-12-01
Series:International Review of Management and Marketing
Subjects:
servicescape/physical evidence
quality healthcare delivery
public hospitals
quality service
Online Access:https://dergipark.org.tr/tr/pub/irmm/issue/32077/355030?publisher=http-www-cag-edu-tr-ilhan-ozturk

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