Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana

Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana

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This study examines the value of physical environment in the delivering of quality healthcare or service in public hospitals in Ghana. Twelve set of self-administered questions were designed using Baker’s (1987) typology of servicescape. A descriptive univariate analysis was applied for the study. B...

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Bibliographic Details
Main Authors: Edem Max Azila-Gbettor, Simon Mesa Kwodjo Avorga, Lydia Sylvia Danku, Eli Ayawo Atatsi
Format: Article
Language:English
Published: EconJournals 2013-12-01
Series:International Review of Management and Marketing
Subjects:
servicescape/physical evidence
quality healthcare delivery
public hospitals
quality service
Online Access:https://dergipark.org.tr/tr/pub/irmm/issue/32077/355030?publisher=http-www-cag-edu-tr-ilhan-ozturk
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spelling doaj-6a45857d1dec446584cb03be0156a09f2020-11-25T03:58:30ZengEconJournalsInternational Review of Management and Marketing 2146-44052013-12-01341531631032Physical Evidence and Quality Service Delivery in Public Hospitals in GhanaEdem Max Azila-GbettorSimon Mesa Kwodjo AvorgaLydia Sylvia DankuEli Ayawo AtatsiThis study examines the value of physical environment in the delivering of quality healthcare or service in public hospitals in Ghana. Twelve set of self-administered questions were designed using Baker’s (1987) typology of servicescape. A descriptive univariate analysis was applied for the study. Based on 233 usable questionnaires retrieved from respondents, the study indicates a strong link between physical environment and quality healthcare delivery and the choice of healthcare facility. It is there by recommended that improvement in quality service delivery may be better served and improved by improving the servicescape/physical element in the services mix.https://dergipark.org.tr/tr/pub/irmm/issue/32077/355030?publisher=http-www-cag-edu-tr-ilhan-ozturkservicescape/physical evidence quality healthcare delivery public hospitals quality service
collection DOAJ
language English
format Article
sources DOAJ
author Edem Max Azila-Gbettor
Simon Mesa Kwodjo Avorga
Lydia Sylvia Danku
Eli Ayawo Atatsi
spellingShingle Edem Max Azila-Gbettor
Simon Mesa Kwodjo Avorga
Lydia Sylvia Danku
Eli Ayawo Atatsi
Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana
International Review of Management and Marketing
servicescape/physical evidence
quality healthcare delivery
public hospitals
quality service
author_facet Edem Max Azila-Gbettor
Simon Mesa Kwodjo Avorga
Lydia Sylvia Danku
Eli Ayawo Atatsi
author_sort Edem Max Azila-Gbettor
title Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana
title_short Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana
title_full Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana
title_fullStr Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana
title_full_unstemmed Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana
title_sort physical evidence and quality service delivery in public hospitals in ghana
publisher EconJournals
series International Review of Management and Marketing
issn 2146-4405
publishDate 2013-12-01
description This study examines the value of physical environment in the delivering of quality healthcare or service in public hospitals in Ghana. Twelve set of self-administered questions were designed using Baker’s (1987) typology of servicescape. A descriptive univariate analysis was applied for the study. Based on 233 usable questionnaires retrieved from respondents, the study indicates a strong link between physical environment and quality healthcare delivery and the choice of healthcare facility. It is there by recommended that improvement in quality service delivery may be better served and improved by improving the servicescape/physical element in the services mix.
topic servicescape/physical evidence
quality healthcare delivery
public hospitals
quality service
url https://dergipark.org.tr/tr/pub/irmm/issue/32077/355030?publisher=http-www-cag-edu-tr-ilhan-ozturk
work_keys_str_mv AT edemmaxazilagbettor physicalevidenceandqualityservicedeliveryinpublichospitalsinghana
AT simonmesakwodjoavorga physicalevidenceandqualityservicedeliveryinpublichospitalsinghana
AT lydiasylviadanku physicalevidenceandqualityservicedeliveryinpublichospitalsinghana
AT eliayawoatatsi physicalevidenceandqualityservicedeliveryinpublichospitalsinghana
_version_ 1724456863122063360

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