Developing the Conflicts Management Model for School Administrators of Secondary School under the Office of Secondary Educational Service Area 20

• Main Authors: Pornpan Ruangrit, Surachet Noirit
• Format: Article
• Language: Thai
• Published: Mahasarakham University 2017-09-01
• Series: Journal of Education, Mahasarakham University
• Subjects: Conflicts management; developing the conflicts management model
• Online Access: https://edu.msu.ac.th/journal/home/journal_file/364.pdf

This study aimed to 1) investigate the cause of conflict which in the secondary schools under the Secondary School under the Office of Secondary Educational Service Area 20, 2) study the conflict management method which administrators applied in Secondary School under the Office of Secondary Educational Service Area 20, and 3) develop conflict management model for Secondary School under the Office of Secondary Educational Service Area 20. The participants were 115 school administrators (44 school directors and 71 deputy directors) which were selected by random sampling technique. The research instruments included a questionnaire, which reliability value was 0.97, and an interview schedule that were administered to the respondents. The data were analyzed by frequency, percentage, mean, and standard deviation. The result of the study showed that: 1. the causes of conflict in Secondary School under the Office of Secondary Educational Service Area 20 in overall was at the high level with the mean of 4.21, the internal conflict was at the high level with the mean of 4.22, and the external conflict was at the high level with the mean of 4.19. 2. Overall, conflict management method used by administrators in Secondary School under the Office of Secondary Educational Service Area 20was at a high level. Considering each aspect, the compromising method was the highest level at 4.48. 3. Developing conflict management model in Secondary School under the Office of Secondary Educational Service Area 20 were the collaboration and making understand method. These should be used for conflict management to achieve the success and to reach the standard which including responsibility, accountability, equality, teamwork, and communication competence.