Does complexity belong inside the firm, or out?
This theoretical article presents evidence that companies choose to impose complexity on their customers, rather than comprehend system complexity internally. It argues that externalising complexity in this manner is fundamentally different from the externalisation of costs and risks as usually desc...
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| Format: | Article |
| Language: | English |
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Taylor & Francis Group
2020-01-01
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| Series: | Ekonomska Istraživanja |
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| Online Access: | http://dx.doi.org/10.1080/1331677X.2019.1625796 |