ANALYSIS SERVICE QUALITY OF FRONT OFFICE DEPARTMENT AT HOTEL BALI MANDIRA RESORT & SPA

ANALYSIS SERVICE QUALITY OF FRONT OFFICE DEPARTMENT AT HOTEL BALI MANDIRA RESORT & SPA

The purpose of this research is to examine the quality of service and to identify the service attributes which are well provided and the attributes that need improvement at the front office department at Hotel Bali Mandira Resort and Spa. The survey used 110 samples that were selected using inciden...

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Bibliographic Details
Main Authors: I Putu Edi Hendra Badrianta, Made Sudiarta, Ni Putu Somawati
Format: Article
Language:English
Published: Politeknik Negeri Bali 2019-03-01
Series:Journal of Applied Sciences in Travel and Hospitality
Subjects:
service quality
front office department
servqual
importance performance analysis
Online Access:http://ojs.pnb.ac.id/index.php/JASTH/article/view/1280

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