Ensuring Sustainable Value from Consultants
Decision-makers tend to view consulting projects in a positive light because that validates their decision to use consultants. That consultants know what they are doing is an undoubted prerequisite for success across all types of projects, not just people-related ones. The more knowledgeable a cons...
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| Format: | Article |
| Language: | English |
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Niccolò Cusano University-Rome
2007-06-01
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| Series: | Symphonya |
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| Online Access: | https://symphonya.unicusano.it/article/view/9231 |
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doaj-653a0ec6710c42eaa100e10005351f492021-05-13T07:44:30ZengNiccolò Cusano University-RomeSymphonya1593-03001593-03192007-06-0101404610.4468/2007.1.05czeriawska8767Ensuring Sustainable Value from ConsultantsFiona CzerniawskaDecision-makers tend to view consulting projects in a positive light because that validates their decision to use consultants. That consultants know what they are doing is an undoubted prerequisite for success across all types of projects, not just people-related ones. The more knowledgeable a consultant has proved to be, the more satisfied the client is. Communication is another area where the gap between satisfied and unsatisfied clients is greatest. Among consulting projects that have gone well, it is hard to find a single one that has not involved a joint client-consultant team. Moreover, integration is not just a question of people working together or being based in the same physical location.https://symphonya.unicusano.it/article/view/9231management consultingconsultingconsulting satisfaction levelsvalue of consultantsclient-consultant relationship |
| collection |
DOAJ |
| language |
English |
| format |
Article |
| sources |
DOAJ |
| author |
Fiona Czerniawska |
| spellingShingle |
Fiona Czerniawska Ensuring Sustainable Value from Consultants Symphonya management consulting consulting consulting satisfaction levels value of consultants client-consultant relationship |
| author_facet |
Fiona Czerniawska |
| author_sort |
Fiona Czerniawska |
| title |
Ensuring Sustainable Value from Consultants |
| title_short |
Ensuring Sustainable Value from Consultants |
| title_full |
Ensuring Sustainable Value from Consultants |
| title_fullStr |
Ensuring Sustainable Value from Consultants |
| title_full_unstemmed |
Ensuring Sustainable Value from Consultants |
| title_sort |
ensuring sustainable value from consultants |
| publisher |
Niccolò Cusano University-Rome |
| series |
Symphonya |
| issn |
1593-0300 1593-0319 |
| publishDate |
2007-06-01 |
| description |
Decision-makers tend to view consulting projects in a positive light because that validates their decision to use consultants.
That consultants know what they are doing is an undoubted prerequisite for success across all types of projects, not just people-related ones. The more knowledgeable a consultant has proved to be, the more satisfied the client is.
Communication is another area where the gap between satisfied and unsatisfied clients is greatest.
Among consulting projects that have gone well, it is hard to find a single one that has not involved a joint client-consultant team. Moreover, integration is not just a question of people working together or being based in the same physical location. |
| topic |
management consulting consulting consulting satisfaction levels value of consultants client-consultant relationship |
| url |
https://symphonya.unicusano.it/article/view/9231 |
| work_keys_str_mv |
AT fionaczerniawska ensuringsustainablevaluefromconsultants |
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