Social Business Process Management: Croatian IT Company Case Study

Social Business Process Management: Croatian IT Company Case Study

Background: Social business process management is an integration of social software into the business process management (BPM). Its main goal is to overcome the limitations of classical BPM by applying social software principles within the BPM lifecycle. Since BPM is a holistic discipline it is impo...

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Bibliographic Details
Main Authors: Vukšić Vesna Bosilj, Vugec Dalia Suša, Lovrić Anita
Format: Article
Language:English
Published: Sciendo 2017-03-01
Series:Business Systems Research
Subjects:
social business process management
knowledge intensive processes
business process management maturity
process performance index
case study
croatia
Online Access:https://doi.org/10.1515/bsrj-2017-0006

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