The Effect of Organizational Justice and Emotional Intelligence on Service Quality through Organizational Citizenship Behavior
Quality public services have many choices in a competitive environment, therefore organizations need to pay attention to details in organizational dynamics such as Organizational Justice and Emotional Intelligence. This research method is a quantitative research using analytic observational design a...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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International journal of multicultural and multireligious understanding
2020-03-01
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| Series: | International Journal of Multicultural and Multireligious Understanding |
| Subjects: | |
| Online Access: | https://ijmmu.com/index.php/ijmmu/article/view/1494 |
| Summary: | Quality public services have many choices in a competitive environment, therefore organizations need to pay attention to details in organizational dynamics such as Organizational Justice and Emotional Intelligence. This research method is a quantitative research using analytic observational design and a cross-sectional approach. The population in this study were employees of the Makassar City Polombek Shipping Polytechnic with a total sample of 75 people. The results showed that organizational justice had a positive but not significant effect on the quality of service through Organizational Citizenship Behavior on the employees of the Barombong Shipping Polytechnic Makassar City and emotional intelligence had a positive but not significant effect on the quality of service through Organizational Citizenship Behavior on the Barombong Shipping Polytechnic employees in Makassar Makassar city. |
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| ISSN: | 2364-5369 2364-5369 |