Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters

Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters

<p>Abstract</p> <p>Background</p> <p>Interaction between service provider and customer is the primary core of service businesses of different natures, and the influence of trust on service quality and customer satisfaction could not be ignored in interpersonal-based ser...

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Bibliographic Details
Main Authors: Chang Ching-Sheng, Chen Su-Yueh, Lan Yi-Ting
Format: Article
Language:English
Published: BMC 2013-01-01
Series:BMC Health Services Research
Subjects:
Interpersonal-based medical service encounters
Service quality
Patient trust
Patient satisfaction
Structural equation modeling (SEM)
Online Access:http://www.biomedcentral.com/1472-6963/13/22

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http://www.biomedcentral.com/1472-6963/13/22

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