Hubungan Antara Pelayanan Pengurusan Sertifikasi Tanah dan Tingkat Kepuasan Masyarakat

<h1>This observation is backgrounded on the condition where the departement of land still found many problems such as unqualified administrative requirements and many other problems have been passed by public in handling the land certificate. This things happened due to unsatisfaction services...

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Main Authors: M.Vindy Roulfan Damanik, Muhammad Husni Thamrin Nasution, Walid Mustafa Sembiring
Format: Article
Language:Indonesian
Published: Universitas Medan Area 2019-06-01
Series:Perspektif: Jurnal Ilmu-ilmu Sosial
Subjects:
Online Access:http://ojs.uma.ac.id/index.php/perspektif/article/view/2524
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spelling doaj-60f57f731da1412ba08b9ad7b297f3532020-11-25T02:22:43ZindUniversitas Medan AreaPerspektif: Jurnal Ilmu-ilmu Sosial2085-03282019-06-0171303410.31289/perspektif.v7i1.25241717Hubungan Antara Pelayanan Pengurusan Sertifikasi Tanah dan Tingkat Kepuasan MasyarakatM.Vindy Roulfan Damanik0Muhammad Husni Thamrin Nasution1Walid Mustafa Sembiring2Universitas Medan AreaUniversitas Medan AreaUniversitas Medan Area<h1>This observation is backgrounded on the condition where the departement of land still found many problems such as unqualified administrative requirements and many other problems have been passed by public in handling the land certificate. This things happened due to unsatisfaction services such as the duration of file handling and also measurements. 6 months is required due to many procedure needed and the long duration of file handling. The theories used in this observation is includes many description in customer relation, the element of service, the service's standard, bureaucracy, and public's satisfaction. The object in this observation is people who taking care on their Land certificate as many as 40 people. The methods in this observation is quantitative method. The result of the research is that according to the analysis and evaluation, found a result that t test is 4,3504 (tcount&gt;ttable) have a positive and significant relation between the service and the satisfaction. the coefficient determination is 33,24%. So we can conclude, that public's satisfaction is affected by the services as many as 33,24% while 66,76% is affected by other factors.</h1><h1> </h1>http://ojs.uma.ac.id/index.php/perspektif/article/view/2524Land Certificate’s Service, Public’s Satisfaction, National Land Agency
collection DOAJ
language Indonesian
format Article
sources DOAJ
author M.Vindy Roulfan Damanik
Muhammad Husni Thamrin Nasution
Walid Mustafa Sembiring
spellingShingle M.Vindy Roulfan Damanik
Muhammad Husni Thamrin Nasution
Walid Mustafa Sembiring
Hubungan Antara Pelayanan Pengurusan Sertifikasi Tanah dan Tingkat Kepuasan Masyarakat
Perspektif: Jurnal Ilmu-ilmu Sosial
Land Certificate’s Service, Public’s Satisfaction, National Land Agency
author_facet M.Vindy Roulfan Damanik
Muhammad Husni Thamrin Nasution
Walid Mustafa Sembiring
author_sort M.Vindy Roulfan Damanik
title Hubungan Antara Pelayanan Pengurusan Sertifikasi Tanah dan Tingkat Kepuasan Masyarakat
title_short Hubungan Antara Pelayanan Pengurusan Sertifikasi Tanah dan Tingkat Kepuasan Masyarakat
title_full Hubungan Antara Pelayanan Pengurusan Sertifikasi Tanah dan Tingkat Kepuasan Masyarakat
title_fullStr Hubungan Antara Pelayanan Pengurusan Sertifikasi Tanah dan Tingkat Kepuasan Masyarakat
title_full_unstemmed Hubungan Antara Pelayanan Pengurusan Sertifikasi Tanah dan Tingkat Kepuasan Masyarakat
title_sort hubungan antara pelayanan pengurusan sertifikasi tanah dan tingkat kepuasan masyarakat
publisher Universitas Medan Area
series Perspektif: Jurnal Ilmu-ilmu Sosial
issn 2085-0328
publishDate 2019-06-01
description <h1>This observation is backgrounded on the condition where the departement of land still found many problems such as unqualified administrative requirements and many other problems have been passed by public in handling the land certificate. This things happened due to unsatisfaction services such as the duration of file handling and also measurements. 6 months is required due to many procedure needed and the long duration of file handling. The theories used in this observation is includes many description in customer relation, the element of service, the service's standard, bureaucracy, and public's satisfaction. The object in this observation is people who taking care on their Land certificate as many as 40 people. The methods in this observation is quantitative method. The result of the research is that according to the analysis and evaluation, found a result that t test is 4,3504 (tcount&gt;ttable) have a positive and significant relation between the service and the satisfaction. the coefficient determination is 33,24%. So we can conclude, that public's satisfaction is affected by the services as many as 33,24% while 66,76% is affected by other factors.</h1><h1> </h1>
topic Land Certificate’s Service, Public’s Satisfaction, National Land Agency
url http://ojs.uma.ac.id/index.php/perspektif/article/view/2524
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AT walidmustafasembiring hubunganantarapelayananpengurusansertifikasitanahdantingkatkepuasanmasyarakat
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