Hubungan Antara Pelayanan Pengurusan Sertifikasi Tanah dan Tingkat Kepuasan Masyarakat
<h1>This observation is backgrounded on the condition where the departement of land still found many problems such as unqualified administrative requirements and many other problems have been passed by public in handling the land certificate. This things happened due to unsatisfaction services...
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doaj-60f57f731da1412ba08b9ad7b297f3532020-11-25T02:22:43ZindUniversitas Medan AreaPerspektif: Jurnal Ilmu-ilmu Sosial2085-03282019-06-0171303410.31289/perspektif.v7i1.25241717Hubungan Antara Pelayanan Pengurusan Sertifikasi Tanah dan Tingkat Kepuasan MasyarakatM.Vindy Roulfan Damanik0Muhammad Husni Thamrin Nasution1Walid Mustafa Sembiring2Universitas Medan AreaUniversitas Medan AreaUniversitas Medan Area<h1>This observation is backgrounded on the condition where the departement of land still found many problems such as unqualified administrative requirements and many other problems have been passed by public in handling the land certificate. This things happened due to unsatisfaction services such as the duration of file handling and also measurements. 6 months is required due to many procedure needed and the long duration of file handling. The theories used in this observation is includes many description in customer relation, the element of service, the service's standard, bureaucracy, and public's satisfaction. The object in this observation is people who taking care on their Land certificate as many as 40 people. The methods in this observation is quantitative method. The result of the research is that according to the analysis and evaluation, found a result that t test is 4,3504 (tcount>ttable) have a positive and significant relation between the service and the satisfaction. the coefficient determination is 33,24%. So we can conclude, that public's satisfaction is affected by the services as many as 33,24% while 66,76% is affected by other factors.</h1><h1> </h1>http://ojs.uma.ac.id/index.php/perspektif/article/view/2524Land Certificate’s Service, Public’s Satisfaction, National Land Agency |
collection |
DOAJ |
language |
Indonesian |
format |
Article |
sources |
DOAJ |
author |
M.Vindy Roulfan Damanik Muhammad Husni Thamrin Nasution Walid Mustafa Sembiring |
spellingShingle |
M.Vindy Roulfan Damanik Muhammad Husni Thamrin Nasution Walid Mustafa Sembiring Hubungan Antara Pelayanan Pengurusan Sertifikasi Tanah dan Tingkat Kepuasan Masyarakat Perspektif: Jurnal Ilmu-ilmu Sosial Land Certificate’s Service, Public’s Satisfaction, National Land Agency |
author_facet |
M.Vindy Roulfan Damanik Muhammad Husni Thamrin Nasution Walid Mustafa Sembiring |
author_sort |
M.Vindy Roulfan Damanik |
title |
Hubungan Antara Pelayanan Pengurusan Sertifikasi Tanah dan Tingkat Kepuasan Masyarakat |
title_short |
Hubungan Antara Pelayanan Pengurusan Sertifikasi Tanah dan Tingkat Kepuasan Masyarakat |
title_full |
Hubungan Antara Pelayanan Pengurusan Sertifikasi Tanah dan Tingkat Kepuasan Masyarakat |
title_fullStr |
Hubungan Antara Pelayanan Pengurusan Sertifikasi Tanah dan Tingkat Kepuasan Masyarakat |
title_full_unstemmed |
Hubungan Antara Pelayanan Pengurusan Sertifikasi Tanah dan Tingkat Kepuasan Masyarakat |
title_sort |
hubungan antara pelayanan pengurusan sertifikasi tanah dan tingkat kepuasan masyarakat |
publisher |
Universitas Medan Area |
series |
Perspektif: Jurnal Ilmu-ilmu Sosial |
issn |
2085-0328 |
publishDate |
2019-06-01 |
description |
<h1>This observation is backgrounded on the condition where the departement of land still found many problems such as unqualified administrative requirements and many other problems have been passed by public in handling the land certificate. This things happened due to unsatisfaction services such as the duration of file handling and also measurements. 6 months is required due to many procedure needed and the long duration of file handling. The theories used in this observation is includes many description in customer relation, the element of service, the service's standard, bureaucracy, and public's satisfaction. The object in this observation is people who taking care on their Land certificate as many as 40 people. The methods in this observation is quantitative method. The result of the research is that according to the analysis and evaluation, found a result that t test is 4,3504 (tcount>ttable) have a positive and significant relation between the service and the satisfaction. the coefficient determination is 33,24%. So we can conclude, that public's satisfaction is affected by the services as many as 33,24% while 66,76% is affected by other factors.</h1><h1> </h1> |
topic |
Land Certificate’s Service, Public’s Satisfaction, National Land Agency |
url |
http://ojs.uma.ac.id/index.php/perspektif/article/view/2524 |
work_keys_str_mv |
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