The Stages Of Users’ Concern When Adopting New Technology

• Main Authors: Elaine Harris, Karel Stanz, Jannie Zaaiman, Thomas Groenewald
• Format: Article
• Language: English
• Published: AOSIS 2004-11-01
• Series: South African Journal of Human Resource Management
• Subjects: Adopting New Technology
• Online Access: https://sajhrm.co.za/index.php/sajhrm/article/view/51
• ISSN: 1683-7584; 2071-078X

The aim of this study is to determine whether users move through stages of concern when adopting technology and whether certain demographical characteristics; age, the department the employees operate in and the length of using the innovative technology affects the stage of technology adoption. The sample which were drawn from the oil industry, consisted of 25 Finance employees from Company A and 32 Customer Service Centre and 22 Logistics employees from Company B. In terms of the gathered statistics on the stages of concern, users reached either stages 1/2 (Information/Personal) or 4/5 (Consequences/Collaboration). No statistical significance was found in terms of age, department and length of using the innovative technology. Opsomming Die doel van hierdie studie was om te bepaal of gebruikers deur verskillende fases van aanvaarding beweeg wanneer nuwe tegnologie ingebruik geneem word, en of sekere demografiese eienskappe soos byvoorbeeld ouderdom, die spesifieke afdeling waarin die individu werksaam is asook die duur van die gebruik van die tegnologie, die fase van aanvaarding van nuwe tegnologie affekteer. Die steekgroep het bestaan uit werknermers in die oliebedryf, naamlik 25 Finansiele werknemers van organisasie A, en 32 Kliente Dienssentrum werknemers asook 22 werknemers van die Logistieke Afdeling van organisasie B. Resultate het gewys dat die meerderheid van gebruikers, fase 1/2 of fase 4/5 bereik het. Geen statisties beduidende verband tussen, ouderdom, afdeling en duur van gebruik van nuwe tegnologie is gevind nie.