PERSEPSI KEADILAN DALAM PEMULIHAN LAYANAN PADA KEPUASAN YANG DIMODERASI GENDER, SERTA DAMPAK TERHADAP NIAT MENGINAP KEMBALI DAN WOM

PERSEPSI KEADILAN DALAM PEMULIHAN LAYANAN PADA KEPUASAN YANG DIMODERASI GENDER, SERTA DAMPAK TERHADAP NIAT MENGINAP KEMBALI DAN WOM

The Effect of Fairness Perception to Satisfaction After Complaints and The Impact on The Intent To Stay Back and WOM. This research aims to clarify the relationship between the three perceptions of fairness experienced by customers with post-recovery service satisfaction and the satisfaction of the...

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Bibliographic Details
Main Authors: Raka Yasta Vinartha, Ni Wayan Sri Suprapti, Putu Gede Sukaatmadja
Format: Article
Language:English
Published: Universitas Udayana 2016-02-01
Series:Buletin Studi Ekonomi
Subjects:
perception of fairness, satisfaction after complaints, intent to stay back, WOM, gender
Online Access:https://ojs.unud.ac.id/index.php/bse/article/view/18841

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