Courier service quality from the clients’ perspective
The aim of the study is a critical analysis of literature concerning the evaluation of courier service quality and verification if client expectations towards courier service quality change in time considering the perspective of future 5–10 years. Research methods include the theoretical analysis of...
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| Format: | Article |
| Language: | English |
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Sciendo
2017-03-01
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| Series: | Engineering Management in Production and Services |
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| Online Access: | https://doi.org/10.1515/emj-2017-0004 |