Optimization of airport check-in service quality focused on operational costs and passengers’ satisfaction

Passengers’ requirements in relation to the Airport Service Quality is rapidly increasing and forcing companies and airport management to improve the services performances. It is clear that this enhancement can not overlook the implication of competitive issues and economic concerns. In this paper t...

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Bibliographic Details
Main Authors: Ludovica Adacher, Marta Flamini
Format: Article
Language:English
Published: Public Library of Science (PLoS) 2021-01-01
Series:PLoS ONE
Online Access:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8341503/?tool=EBI