The programme benefits of improving project team communication through a contact centre
A South African national programme to repair government infrastructure uses a contact centre (or call centre) to facilitate and manage communication. An important question is: How does the contact centre benefit the programme and its projects? This study discusses the findings of a survey that quant...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Stellenbosch University
2013-08-01
|
| Series: | South African Journal of Industrial Engineering |
| Subjects: | |
| Online Access: | http://sajie.journals.ac.za/pub/article/view/460 |