Marketing particularities in financial organizations

• Main Authors: Hanić Hasan, Domazet Ivana
• Format: Article
• Language: English
• Published: Srpsko udruženje za marketing 2012-01-01
• Series: Marketing (Beograd. 1991)
• Subjects: Financial organizations; marketing mix; promotion budgeting method
• Online Access: http://scindeks-clanci.ceon.rs/data/pdf/0354-3471/2012/0354-34711201003H.pdf

Acceptance of marketing as a business concept in financial organizations, implies that the respective organization adopts the following marketing postulations: value of action capital conclusively depends on the client (value); key goal of marketing management in financial organizations is to attract new and retain existing clients; clients are attracted by delivering superior value/offer, and retaind by generating client satisfaction; in creating and delivering superior quality (value), marketing must have full colaboration with other departments (functional business areas). Due to the financial services nature, marketing management demands the classical marketing mix concept to accomodate and expand with respect to basic 4P concept, by adding new elements related to humen force (employees), physical environment and the manner in which they provide services to their clients. Therefore we believe that for the financial organizations 7P, namely 7C model is more adequate than classical model, and that it represents conceptual frame that identifies wider spectar of marketing management tools. In addition, we would like to emphasize that the advertisment, that participates with over 2/3 in total marketing budget, represents the dominant promotional form and that the budget structure for advertizing is commonly defined by the goal and task method, that stands for an important indicator of proper market orientation of financial organizations in Serbia.