GAMBARAN TINGKAT KEPUASAN PASIEN TERHADAP KUALITAS PELAYANAN KESEHATAN DI POLIKLINIK GIGI DAN MULUT RUMAH SAKIT UMUM PURI RAHARJA

GAMBARAN TINGKAT KEPUASAN PASIEN TERHADAP KUALITAS PELAYANAN KESEHATAN DI POLIKLINIK GIGI DAN MULUT RUMAH SAKIT UMUM PURI RAHARJA

Background: Patient satisfaction on health service quality are comparison between patient perception before receiving service and after service received. High patient satisfaction will be achieved if the patient’s expectation before receiving the service is fulflled. Patient’s expectations will be f...

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Bibliographic Details
Main Authors: Yogi Darma Raharja, Sari Kusumadewi, Dewi Puri Astiti
Format: Article
Language:English
Published: Universitas Islam Sultan Agung 2018-07-01
Series:ODONTO: Dental Journal
Subjects:
Patient satisfaction
Quality of health service
SERVQUAL dimension
Online Access:http://jurnal.unissula.ac.id/index.php/odj/article/view/2721

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