Comparison of veterinary health services expectations and perceptions between oncologic pet owners, non-oncologic pet owners and veterinary staff using the SERVQUAL methodology

Comparison of veterinary health services expectations and perceptions between oncologic pet owners, non-oncologic pet owners and veterinary staff using the SERVQUAL methodology

Aim: Client satisfaction gained great importance in health care as a measurement of service quality. One of the most popular methods to evaluate client satisfaction is the SERVQUAL inquiry which measures service quality by evaluating client expectations and services towards a service in five dimensi...

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Bibliographic Details
Main Authors: Hugo Gregório, Patricia Santos, Isabel Pires, Justina Prada, Felisbina Luísa Queiroga
Format: Article
Language:English
Published: Veterinary World 2016-11-01
Series:Veterinary World
Subjects:
expectations
oncology
perceptions
SERVQUAL
veterinary
Online Access:http://www.veterinaryworld.org/Vol.9/November-2016/18.pdf

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