Challenges of hospitable service delivery: The case of human settlements services at a municipality in South Africa
The Durban Municipality Human Settlement Unit (HSU) is always inundated with customers to get a hospitable service. These customers come forth with a variety of challenges and enquiries which need to be resolved by providing proper customer service. Failure to meet customers’ expectations may result...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
AfricaJournals
2020-01-01
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| Series: | African Journal of Hospitality, Tourism and Leisure |
| Subjects: | |
| Online Access: | https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_29_vol_9_1__2020_ukzn.pdf |