Service quality perceptions in higher education institutions: the case of a colombian university

Service quality perceptions in higher education institutions: the case of a colombian university

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Reconociendo que las Instituciones de Educación Superior (IES) compiten a través de ventajas competitivas y alta calidad de los servicios, la evaluación de la calidad del servicio es indispensable para proveer información sobre la eficacia de los planes educativos y los programas de mejoramiento. Es...

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Bibliographic Details
Main Authors:	Madeline Melchor Cardona, Juan José Bravo
Format:	Article
Language:	Spanish
Published:	Universidad ICESI 2012-01-01
Series:	Estudios Gerenciales
Online Access:	http://www.redalyc.org/articulo.oa?id=21226279003

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