A cause and effect two-stage BSC-DEA method for measuring the relative efficiency of organizations

• Main Authors: Seyed Esmaeel Najafi, Seyed Aliakbar Ahmadi, Mohammad Fallah, Nasser Shahsavaripour
• Format: Article
• Language: English
• Published: Growing Science 2011-01-01
• Series: Management Science Letters
• Subjects: BSC-DEA; efficiency; cause and effect; balanced score card; data envelopment analysis
• Online Access: http://www.growingscience.com/msl/Vol1/msl_2010_6.pdf

This paper presents an integration of balanced score card (BSE) with two-stage data envelopment analysis (DEA). The proposed model of this paper uses different financial and non-financial perspectives to evaluate the performance of decision making units in different BSC stages. At each stage, a two-stage DEA method is implemented to measure the relative efficiency of decision making units and the results are monitored using the cause and effect relationships. An empirical study for a banking sector is also performed using the method developed in this paper and the results are briefly analyzed.