Programa seis sigma em pequenas e médias empresas: revisão e recomendações.

• Main Authors: Carlos Henrique Mora Júnior, Edmilson Lima
• Format: Article
• Language: English
• Published: Instituto Brasileiro de Estudos e Pesquisas Sociais 2010-05-01
• Series: Revista Eletrônica de Ciência Administrativa
• Online Access: http://revistas.facecla.com.br/index.php/recadm/article/view/561
• ISSN: 1677-7387

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Name="Colorful Grid Accent 6" /> <w:LsdException Locked="false" Priority="19" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Subtle Emphasis" /> <w:LsdException Locked="false" Priority="21" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Intense Emphasis" /> <w:LsdException Locked="false" Priority="31" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Subtle Reference" /> <w:LsdException Locked="false" Priority="32" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Intense Reference" /> <w:LsdException Locked="false" Priority="33" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Book Title" /> <w:LsdException Locked="false" Priority="37" Name="Bibliography" /> <w:LsdException Locked="false" Priority="39" QFormat="true" Name="TOC Heading" /> </w:LatentStyles> </xml><![endif]--><strong><span style="font-size: 9pt; font-family: "Ecofont Vera Sans","sans-serif";">PROGRAMA SEIS SIGMA EM PEQUENAS E MÉDIAS EMPRESAS</span><span style="font-size: 9pt; font-family: "Ecofont Vera Sans","sans-serif";">: </span><span style="font-size: 9pt; font-family: "Ecofont Vera Sans","sans-serif";">REVISÃO E RECOMENDAÇÕES</span></strong> <p class="MsoNormal" style="text-align: justify;"><span style="font-size: 9pt; font-family: "Ecofont Vera Sans","sans-serif"; color: gray;"> </span></p> <p class="MsoNormal" style="text-align: justify;"><strong><span style="font-size: 9pt; font-family: "Ecofont Vera Sans","sans-serif";">RESUMO</span></strong></p> <p class="MsoNormal" style="text-align: justify;"><span style="font-size: 9pt; font-family: "Ecofont Vera Sans","sans-serif";">Este artigo tem por objetivo fazer um levantamento do estado da arte a respeito do estudo de programas Seis Sigma em pequenas e médias empresas (PME) e sugerir alguns caminhos de pesquisa úteis para a expansão da fronteira de conhecimento sobre o tema. Os métodos empregados são baseados na revisão sistemática e organizada da literatura com o auxílio de diferentes classificações, tabelas e gráficos desenvolvidos especificamente para este estudo. Os resultados apontam a carência de estudos em geral sobre os programas Seis Sigma em contexto de PME, principalmente no que se refere a esses programas como estratégia competitiva nas PME, comparação do uso desses programas em PME e grandes empresas, estudos empíricos sobre seus fatores de sucesso em PME, modelos de implantação dos programas em PME e apreciação conceitual das implicações e potenciais do Seis Sigma em contexto de PME considerando-se as particularidades dessas organizações. Nas conclusões, sugere-se a realização de pesquisas sobre esses temas assim como de estudos que considerem a realidade do Seis Sigma em PME brasileiras.</span></p> <p class="MsoNormal" style="text-align: justify;"><span style="font-size: 9pt; font-family: "Ecofont Vera Sans","sans-serif";"> </span></p> <p class="MsoNormal" style="text-align: justify;"><strong><span style="font-size: 9pt; font-family: "Ecofont Vera Sans","sans-serif";">Palavras-Chave</span></strong></p> <p class="MsoNormal" style="text-align: justify;"><span style="font-size: 9pt; font-family: "Ecofont Vera Sans","sans-serif";">Programas seis sigma; pequenas e médias empresas (PME); estado da arte; revisão de literatura.</span></p> <p class="MsoNormal" style="text-align: justify;"><span style="font-size: 9pt; font-family: "Ecofont Vera Sans","sans-serif";"> </span></p> <p class="MsoNormal" style="text-align: justify;"><span style="font-size: 9pt; font-family: "Ecofont Vera Sans","sans-serif";"> </span></p> <p class="MsoNormal"><strong><span style="font-size: 9pt; font-family: "Ecofont Vera Sans","sans-serif";" lang="EN-US">SIX SIGMA PROGRAMS IN SMALL AND MEDIUM ENTERPRISES: LITERATURE REVIEW AND RECOMMENDATIONS</span></strong></p> <p class="MsoNormal"><span style="font-size: 9pt; font-family: "Ecofont Vera Sans","sans-serif";" lang="EN-US"> </span></p> <p class="MsoNormal" style="text-align: justify;"><strong><span style="font-size: 9pt; font-family: "Ecofont Vera Sans","sans-serif";" lang="EN-US">ABSTRACT</span></strong></p> <p class="MsoNormal" style="text-align: justify;"><span style="font-size: 9pt; font-family: "Ecofont Vera Sans","sans-serif";" lang="EN-US">The objectives of this paper are to describe the state of art of Six Sigma studies in small and medium enterprises (SME) and to make some research suggestions to enlarge the frontiers of knowledge about the theme. The methods applied are based on the systematic and organized review of literature using a variety of classifications, tables and graphics specifically developed to this study. Results highlight research needs related to Six Sigma programs in general in the SME context, but mainly related to these topics: the use of those programs as competitive strategy in SME, comparisons of their use in SME and big enterprises, empirical researches about their success factors in SME, implementation models of those programs in SME and conceptual studies on the implications and potentialities of Six Sigma in SME considering the particularities of those organizations. The conclusions invite readers to do researches about those themes and studies that consider the reality of Six Sigma in Brazilian SME.</span></p> <p class="MsoNormal" style="text-align: justify;"><span style="font-size: 9pt; font-family: "Ecofont Vera Sans","sans-serif";" lang="EN-US"> </span></p> <p class="MsoNormal" style="text-align: justify;"><strong><span style="font-size: 9pt; font-family: "Ecofont Vera Sans","sans-serif";" lang="EN-US">Keywords</span></strong></p> <span style="font-size: 9pt; font-family: "Ecofont Vera Sans","sans-serif";" lang="EN-US">Six sigma programs; small and medium enterprises (SME); state of art; literature review.</span>