PENILAIAN KEPUASAN KONSUMEN INTERNAL DI BIDANG JASA PENDIDIKAN (Studi Kasus di Fakultas Ekonomi dan Psikologi Universitas Muhammadiyah Surakarta)

PENILAIAN KEPUASAN KONSUMEN INTERNAL DI BIDANG JASA PENDIDIKAN (Studi Kasus di Fakultas Ekonomi dan Psikologi Universitas Muhammadiyah Surakarta)

Quality and customers are two important factors for every organization. Good quality is usually followed by customers’ loyality. Therefore, organization should enhance their quality improvement. This research is aimed at investigating internal customers’ satisfaction in education services. Two facul...

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Bibliographic Details
Main Authors: Sri Padmantyo, Haryanto Haryanto, Imronuddin Imronuddin
Format: Article
Language:English
Published: Muhammadiyah University Press 2005-06-01
Series:Benefit Jurnal Manajemen dan Bisnis
Subjects:
internal customers’ satisfaction, triangle preseption, education services.
Online Access:http://journals.ums.ac.id/index.php/benefit/article/view/1191
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spelling doaj-585468236d3d40c39c76a6ed81db26472020-11-24T23:21:39ZengMuhammadiyah University PressBenefit Jurnal Manajemen dan Bisnis1410-45712541-26042005-06-01815265954PENILAIAN KEPUASAN KONSUMEN INTERNAL DI BIDANG JASA PENDIDIKAN (Studi Kasus di Fakultas Ekonomi dan Psikologi Universitas Muhammadiyah Surakarta)Sri Padmantyo0Haryanto Haryanto1Imronuddin Imronuddin2Prodi Manajemen dan Bisnis Universitas Muhammadiyah SurakartaProdi Manajemen dan Bisnis Universitas Muhammadiyah SurakartaProdi Manajemen dan Bisnis Universitas Muhammadiyah SurakartaQuality and customers are two important factors for every organization. Good quality is usually followed by customers’ loyality. Therefore, organization should enhance their quality improvement. This research is aimed at investigating internal customers’ satisfaction in education services. Two faculties in Muhammadiyah University of Surakarta are chosen as sample, i.e. Economics Faculty and Psychology Faculty. The result shows that most of internal customers of the two faculties are less satisfied than it is should be.http://journals.ums.ac.id/index.php/benefit/article/view/1191internal customers’ satisfaction, triangle preseption, education services.
collection DOAJ
language English
format Article
sources DOAJ
author Sri Padmantyo
Haryanto Haryanto
Imronuddin Imronuddin
spellingShingle Sri Padmantyo
Haryanto Haryanto
Imronuddin Imronuddin
PENILAIAN KEPUASAN KONSUMEN INTERNAL DI BIDANG JASA PENDIDIKAN (Studi Kasus di Fakultas Ekonomi dan Psikologi Universitas Muhammadiyah Surakarta)
Benefit Jurnal Manajemen dan Bisnis
internal customers’ satisfaction, triangle preseption, education services.
author_facet Sri Padmantyo
Haryanto Haryanto
Imronuddin Imronuddin
author_sort Sri Padmantyo
title PENILAIAN KEPUASAN KONSUMEN INTERNAL DI BIDANG JASA PENDIDIKAN (Studi Kasus di Fakultas Ekonomi dan Psikologi Universitas Muhammadiyah Surakarta)
title_short PENILAIAN KEPUASAN KONSUMEN INTERNAL DI BIDANG JASA PENDIDIKAN (Studi Kasus di Fakultas Ekonomi dan Psikologi Universitas Muhammadiyah Surakarta)
title_full PENILAIAN KEPUASAN KONSUMEN INTERNAL DI BIDANG JASA PENDIDIKAN (Studi Kasus di Fakultas Ekonomi dan Psikologi Universitas Muhammadiyah Surakarta)
title_fullStr PENILAIAN KEPUASAN KONSUMEN INTERNAL DI BIDANG JASA PENDIDIKAN (Studi Kasus di Fakultas Ekonomi dan Psikologi Universitas Muhammadiyah Surakarta)
title_full_unstemmed PENILAIAN KEPUASAN KONSUMEN INTERNAL DI BIDANG JASA PENDIDIKAN (Studi Kasus di Fakultas Ekonomi dan Psikologi Universitas Muhammadiyah Surakarta)
title_sort penilaian kepuasan konsumen internal di bidang jasa pendidikan (studi kasus di fakultas ekonomi dan psikologi universitas muhammadiyah surakarta)
publisher Muhammadiyah University Press
series Benefit Jurnal Manajemen dan Bisnis
issn 1410-4571
2541-2604
publishDate 2005-06-01
description Quality and customers are two important factors for every organization. Good quality is usually followed by customers’ loyality. Therefore, organization should enhance their quality improvement. This research is aimed at investigating internal customers’ satisfaction in education services. Two faculties in Muhammadiyah University of Surakarta are chosen as sample, i.e. Economics Faculty and Psychology Faculty. The result shows that most of internal customers of the two faculties are less satisfied than it is should be.
topic internal customers’ satisfaction, triangle preseption, education services.
url http://journals.ums.ac.id/index.php/benefit/article/view/1191
work_keys_str_mv AT sripadmantyo penilaiankepuasankonsumeninternaldibidangjasapendidikanstudikasusdifakultasekonomidanpsikologiuniversitasmuhammadiyahsurakarta
AT haryantoharyanto penilaiankepuasankonsumeninternaldibidangjasapendidikanstudikasusdifakultasekonomidanpsikologiuniversitasmuhammadiyahsurakarta
AT imronuddinimronuddin penilaiankepuasankonsumeninternaldibidangjasapendidikanstudikasusdifakultasekonomidanpsikologiuniversitasmuhammadiyahsurakarta
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