KPI for students satisfaction measurement as an indicator of university management
Currently universities need to be competitive. The current environment forces universities to design strategies where the student becomes the center of their activity. Elements such as student satisfaction become key performance indicators of the strategy, so that universities are required to establ...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Academia Europea de Dirección y Economía de la Empresa
2020-08-01
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| Series: | Journal of Management and Business Education |
| Subjects: | |
| Online Access: | https://www.nitoku.com/@journal.mbe/jmbe20200008_Alicia_KPI |