http://eudl.eu/doi/10.4108/eai.20-6-2017.152742

• Main Authors: A. Caione, A.L. Guido, R. Paiano, A. Pandurino, S. Pasanisi
• Format: Article
• Language: English
• Published: European Alliance for Innovation (EAI) 2017-06-01
• Series: EAI Endorsed Transactions on e-Learning
• Subjects: E-learning; Critical Success Factors; Key Performance Indicators; Information Extraction; Sentiment Analysis; Social Media
• Online Access: http://eudl.eu/doi/10.4108/eai.20-6-2017.152743

The use of e-learning in education is an ever-increasing practice. E-learning could generate effective learning for education. There are several factors affecting the creation of successful e-learning for education as well as several criteria possibly applied to evaluate the effectiveness. The “traditional” way (questionnaire, interview, information system analysis) to measure effectiveness is not enough in e-learning measure of effectiveness because part of the information, that coming from social networks, will be lost. This paper, after identifying the Critical Success Factors (CSFs) of a synchronous e-learning system, and identifying the Key Performance Indicators (KPIs), proposes an approach for evaluation based on the analysis of information derived from social aspects. The paper proposes a set of CSFs and KPIs to study the students’ perception of e-learning platform and highlights how to measure the KPIs using social software information.