Role and Status of Quality Managers in Organisation of the Future

• Main Author: Vinko Bogataj
• Format: Article
• Language: English
• Published: Faculty of Organisation Studies, Novo Mesto 2017-06-01
• Series: Revija za Univerzalno Odličnost
• Subjects: quality management systems; autopoietic organization; quality manager; role; status; organisational changes; research; Slovenia
• Online Access: http://www.fos.unm.si/media/pdf/RUO/2017-6-2/RUO_078_Bogataj_ENG.pdf

Research question (RQ): What is discrepancy between status and role of quality managers in the Slovenian organisations now and what will be role and status of quality managers of the future? Aim: The aim of this paper is to show divergence between current and expected future status and role of quality managers (QM). Methods: Within the research of characteristics of quality management system (QMS) in the Slovenian organisations a survey among the QM and the directors was conducted as well as the correlation analysis between the role of the QM and the results achieved by the organisations. Results: It was shown that »the advisor to the management« is the only role of the QM that has a significant positive correlation with the results achieved by the organisation. Organisation: The results of this research enable management to take appropriate steps in organisational development and integration of all projects on organisational changes leading to a common and comprehensive long-term concept. Society/Environment: The research offers some answers to the expected influence of changes in the environment on the future organisation of QMS. Originality: This research represents the first example of research of status and role of QM in the Slovenian organisations. Limitations / further research: This research project is limited to the Slovenian organisations with a certified QMS. In future, similar surveys could also be spread to other social environments such as Germany, Austria and the Czech Republic.