Co-Creative Problem Solving to Support Rapid Learning of Systems Knowledge Towards High-Tech Innovations: A Longitudinal Case Study

• Main Authors: Marianne Kjørstad, Gerrit Muller, Kristin Falk
• Format: Article
• Language: English
• Published: MDPI AG 2021-06-01
• Series: Systems
• Subjects: creative problem-solving; co-creation; innovation; complex systems; system of systems; systems architecting
• Online Access: https://www.mdpi.com/2079-8954/9/2/42

This article explores co-creative problem solving to support rapid learning of systems knowledge in the concept phase towards innovation. We introduce the term co-creative problem solving to describe the act of collective creation between systems engineers and stakeholders during problem solving. The context of this research is a mature Norwegian industry accustomed to efficiency and risk aversion, challenged by late validation of systems design due to poor utilization of systems knowledge. We have explored co-creation between systems engineers and stakeholders such as project managers, business developers, and subject-matter experts through a longitudinal in-depth industry case in the energy domain. The primary outcome is insights into how co-creative problem solving supports rapid learning of systems knowledge in the industry case. We propose a method building on the findings from the research results to support systems engineers in similar contexts facing similar challenges.